Our Business

Global Customer Business

Overview of Global Customer

Contribute to solving customers' issues by developing customer businesses tailored to regional characteristics.

We offer leasing, sales finance, and other solutions across Europe, the Americas, Asia & Oceania, and China, to both well-established local companies and Japanese companies operating in these regions.

Main business
  • We offer leasing, loans, loans to customers of affiliated product distributors (sales finance), and other solutions across Europe, the Americas, Asia & Oceania, and China.
  • We offer financial services to businesses in each region and to individuals as well in Europe

Strengths of Global Customer Business

  • One of the largest global networks among Japanese leasing companies
  • A diversified product, service, and customer base in the global business, supported by a diverse talent pool
Business overview Segment profit ¥2.6 billion Group total ¥135.1 billion FY2024 Global Customer Business 2.0% Segment assets ¥3,074.9 billion Group total ¥10,935.6 billion As of March 31, 2025 Global Customer Business 28.1%

Initiatives for Global Customer

Europe

Mitsubishi HC Capital UK (MHCUK), the core entity of our European business, has been in operation for over 40 years and is well known for its “Novuna” brand, based on its three main businesses of consumer finance,vehicle solutions, and business finance. The MHCUK Group operates in 11 European countries and continues to provide products, services, and excellent customer experiences that lead the UK and European markets.

Main Initiatives in Europe

Main initiatives in Europe (11 countries including the UK)

We operate our businesses through Mitsubishi HC Capital UK (MHCUK) Group, our UK subsidiary with over 40 years of industry experience, primarily across three divisions.

Consumer Finance division
(UK)
  • A leading player in the financial market, serving over 1.3 million highly creditworthy individual customers with sales finance and unsecured loans.
  • Offers financing for a wide range of products, including home renovations, furniture, electronics, fitness equipment, and jewelry, through approx. 3,500 partner retailers and online stores.
Vehicle Solutions division
(UK and continental Europe)
  • A leading UK player providing local companies and individual customers with unique, comprehensive solutions that combine vehicle maintenance and fleet management with the leasing of a wide range of vehicles.
  • Drives differentiation by making proposals contributing to decarbonization, for example by providing EVs, charging facilities, and related management tools necessary for achieving net zero targets.
Business Finance division
(UK and continental Europe)
  • Provides leasing, inventory financing, etc. for diverse assets, primarily serving local SMEs and large corporations. Additionally, engages in initiatives that support decarbonization, including financing for renewable energy projects.
  • Also provides vendor financing and factoring.
EV (electric vehicle) charging facility installed at the MHCUK office

Presence and potential

[Reference] Status of business initiatives (investments in digital solutions for the expansion of businesses)

The Vehicle Solutions division has been recognized as the most outstanding leasing company, winning the Leasing Company of the Year award (for companies with more than 20,000 vehicles) for the sixth time since 2019.
  • At MHCUK, we put customer experience at the core of our business and are accelerating investments in innovative digital solutions to meet the needs and expectations of our customers and society.
  • In the Consumer Finance division, we are expanding transactions by enhancing our telephone systems, strengthening fraud detection, and delivering faster services through business process automation.
  • Our Vehicle Solutions division manages a wide range of vehicle types and models, providing customers with optimal fleet management solutions. Furthermore, as a market leader in decarbonization, we support companies in their decarbonization efforts by building charging networks and developing high performance apps.
The Americas

The Americas business provides a wide range of financing solutions, including sales finance, operating leases, structured finance, and ABL* and other types of lending for trucks, construction machinery, and other equipment in the United States and Canada.

Asset-based lending: A financing method that uses a company’s inventory, accounts receivable, and other current assets as collateral

Main initiatives in the Americas

Main initiatives (US, Canada)

We operate following businesses in the US and Canada through our US subsidiary, Mitsubishi HC Capital America (MHCA) Group.

USVendor finance
  • Provides sales financing, including secured loans, for commercial trucks and other products, primarily to local businesses such as transportation companies.
  • Leverages an extensive network of truck distributors across the US to finance a wide range of vehicles—from small to large (Class 1–8) trucks and trailers. Truck-related assets represent approx. 60% of the vendor finance business.
  • In addition to trucks, provides sales financing for diverse equipment and devices, including industrial and machining equipment, construction machinery, and medical and communication devices.
Commercial finance
  • Provides a wide range of financial solutions including asset-based loans, structured finance and factoring, in addition to leasing, for Japanese and local companies across diverse industries.
CanadaVendor finance
  • Provides sales financing, including secured loans, for small to large (Class 1-8) commercial trucks etc., primarily to local businesses such as transportation companies. Truck-related assets represent approx. 40% of the Canada business.
  • Also provides sales financing for construction machinery and other equipment, as well as inventory financing for distributors.
Commercial finance
  • Provides a wide range of financial solutions including asset-based loans and structured finance, in addition to leasing, for Japanese and local companies across diverse industries.

Presence and potential

  • Monitor Daily (June 2024 issue): 28th place (based on FY2023 data) in the 100 Largest Equipment Finance/ Leasing Companies in the U.S. (by assets)

[Reference] Status of business initiatives

Commercial truck sales finance
  • The truck transport industry is an important sector supporting US economic activity, and total transport volume is expected to grow in the coming years.
  • However, since 2023, financial conditions for many small and medium-sized transportation companies have deteriorated due to a sharp decline in freight rates caused by supply-demand imbalances in the US and Canada, as well as rising interest rates. Although market recovery remains slow, gradual improvement is expected over the next several years.
  • We aim to stabilize our profit base by restructuring the portfolio―tightening screening criteria for new transactions and acquiring new profitable transactions in other fields. We also seek to maximize the collection of delinquent receivables by increasing sales of used vehicles through partnerships with truck dealers.
Initiatives in new fields
  • We provide new businesses and services through partnerships with companies engaged in as-a-Service* businesses, aiming to build and stabilize revenue streams.
  • We are also considering entering new business areas by leveraging our asset-related expertise, such as providing asset management services to third parties.

As-a-Service: A business model of offering product functions as a service, either on a pay-as-you-go basis or at a fixed price.

Asia & Oceania and China

In Asia, we operate in five countries: Singapore, Indonesia, Thailand, Malaysia, and China. Our business activities are rooted in the local communities of each country, and we provide financing solutions that meet the needs of our customers and sales finance in alliance with vendors.

Main initiatives in Asia & Oceania and China

Main initiatives (Thailand, Singapore, Indonesia, Malaysia, China region)

ThailandProvides leasing and installment sales to local and Japanese companies, primarily for industrial machinery, automobiles, construction machinery, and IT equipment.
SingaporeProvides leasing and installment sales to local and Japanese companies, primarily for automobiles, OA equipment, and construction machinery.
IndonesiaProvides leasing and installment sales to local companies, primarily for automobiles, construction machinery, and industrial machinery.
MalaysiaProvides installment sales primarily for industrial machinery and automobiles and rentals of IT equipment to local companies.
China
  • (Hong Kong) Provides sales finance for photocopiers and automobiles to local companies.
  • (China) Provides equipment leasing to Japanese companies.

[Reference] Initiatives in priority areas

  • In ASEAN, we aim to enhance profitability and expand earnings by strengthening our core business of asset financing for industrial machinery, automobiles, construction equipment, and IT devices, while driving initiatives that address SDGs-related needs, including renewable energy and EV projects.
Initiative 1: Thailand
  • We focus on the solar power generation PPA* business in Thailand as part of decarbonization initiatives.
  • We also promote high value-added services that go beyond financing through partnerships with Japanese and local companies. As part of this effort, we make comprehensive proposals that combine the transition of employee shuttle buses to EVs in industrial parks with the installation of solar panels, storage batteries, and charging equipment.

PPA: Power purchase agreement. A form of contract where electricity is supplied to a consumption site from a remote generation facility, under the terms of a PPA.

Initiative 2: Indonesia
  • We leverage our partnerships with an affiliate of a state-owned electric power company and solar power developers to support customer financing for the adoption of solar power generation equipment.
  • We support the implementation of energy-saving and factory automation solutions through collaboration with partner companies to meet customer needs.
  • We contribute to urban decarbonization initiatives by providing financing for the introduction of electric motorcycles.