Our Business
Customer Solutions
Customer Solutions Overview
Taking on the challenge of creating new businesses by leveraging our strong customer base
In the Customer Solutions segment, we mainly operate businesses providing financial solutions such as leasing to domestic corporations and government agencies, and supporting partner vendors’ (manufacturers, distributors, etc.) sales with our finance functions. This segment is a core business of our Group, providing a wide range of solutions beyond just finance.
- Main business
- Finance solutions business for companies and government agencies
- Energy-saving solutions business
- Sales finance business provided through collaboration with vendors
- Real estate leasing business
- Financial services business
Finance
- Finance leases
- Operating leases
- Installment sales
- Loans
(project finance, mezzanine loans, etc.)
Finance + services
- PC life cycle management services
- Decarbonization solutions
- Energy conservation solutions
- GX Assessment Lease1
- CO2 emissions visualization services
Asset utilization business
- Purchasing and sales of used properties
- Refurbishing of used semiconductor manufacturing equipment
- Robotics solutions
- VMI services2
- 1.Our proprietary leasing and installment program, designed to help customers adopt low-carbon equipment.
By utilizing this product, customers can clearly demonstrate that the procured equipment delivers environment improvement benefits. - 2.Vendor managed inventory. Services in which we hold and manage inventories for buyers on behalf of sellers (vendors).
Strengths of Customer Solutions
- Extensive contacts and deep relationships with customers
- Strong bonds with partners, including Mitsubishi UFJ Financial Group, Mitsubishi Corporation, and the Hitachi Group
- Diverse assets and data associated with transactions with customers
Customer Solutions Initiatives
Examples of the “evolution and layering of business models” ①
Providing services through collaboration with partner companies
- We are pursuing new business initiatives in “finance + services” in collaboration with partner companies, toward the “evolution and layering of business models.”
Case study (provision of IoT forklift service)
- Our company and Hokuriku Electric Industry have jointly developed an in-vehicle device that detects unsafe forklift operations and monitors operating conditions, along with dedicated software for data analysis and visualization.
- These solutions have been packaged and launched as the “IoT Forklift Service,” helping to prevent accidents and improve operational efficiency.
- Looking ahead, we aim to leverage this data to deliver optimization solutions for logistics warehouses, including analyzing optimal fleet size, visualizing traffic flows to enhance operational efficiency and facility layouts, and transitioning to unmanned operations. (Press release)(Japanese only)
<Visual representation of the service>
- 1GNSS: Global navigation satellite system. A general term for positioning systems using satellites.
- 2LTE: Long-term evolution. A communication standard for cell phones.
Examples of the “evolution and layering of business models” ②
Strengthening initiatives in the robotics field
- We established the Robotics Business Development Department in 2024 as a dedicated organization to create innovative services that help customers enhance productivity through robot-driven automation.
- Today's automation solutions integrate robotics with diverse technologies and functions, involving a broad range of players. We go beyond providing a strong customer base and financing by acting as a coordinator—bringing together system integration, operational support, and process design.
- As a robotics service provider committed to delivering new value to customers, we aim to expand our business by uncovering additional user-driven needs for robotic applications.
Case study (robot subscription service for logistics operators)
- Together with our partner company LexxPluss, we launched a robot subscription service for logistics companies.
- Introducing robots for automation and efficiency requires costs, business process design and other essential efforts to achieve the desired results. In collaboration with the partner company, we provide services including implementation support to post-deployment visualization and optimization.